Overview – Customer Support Agent
Do you want to join a highly ambitious, fast-growing brand and build a career in the sports wearables industry as a customer support agent? Do you want to work with groundbreaking products from some of the best engineers? Do you love outdoor adventures and exploring nature? If you answer yes to all of the above questions, this is your chance to join Team COROS!
Please email careers@coros.com and include your resume and supporting documents to apply for the position.
Customer Support Agent (Remote)
COROS Wearables is expanding its team and seeking Customer Support Agents for remote roles within the United States. This position is integral to our mission of providing exceptional, educational, and empathetic support to our users and athletes. We’re looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users.
As a Customer Support Agent, you will be the first point of contact for our customers, addressing their product-related queries and offering solutions with technical insight. Your role will involve regular interaction with a diverse community of sports enthusiasts, including runners, cyclists, and climbers. English proficiency is a must, and bilingual or multilingual candidates are highly encouraged to apply, as we value the ability to connect with our global user base.
Responsibilities:
- Develop extensive knowledge of COROS products and their functionalities
- Provide technical assistance and customer support through various channels such as email, phone, and social media
- Address and resolve customer queries efficiently and professionally
- Collect and forward customer feedback to the relevant departments for product enhancement
- Collaborate with a global team to ensure a consistent and high-quality customer experience
Qualifications:
- Native proficiency in English. Bilingual or multilingual abilities are a plus
- Exceptional communication skills, both written and oral
- A strong customer service orientation and community spirit
- Interest in physical activities and sports
- Effective problem-solving and troubleshooting skills
- Organized, detail-oriented, and proactive in work approach
- Previous experience in customer support is preferred but not mandatory
Location:
- This is a remote position available for candidates based in California, Colorado, and North Carolina for W-2 employment
- We are also open to considering contract positions for candidates based in other U.S. locations
Job Type:
- Full-time, Remote
- W-2 Employment in California, Colorado, North Carolina
- Contract positions considered for other U.S. locations
Salary:
- $21 – $25 per hour depending on experience
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